Before contacting customer support, look for answers to many of the commonly asked questions. We've listed a few here, but the pages for Terms & Conditions and Bonus Terms & Conditions have many others.
Here Are the FAQs Many Players Ask
These are some of the questions that the support desk hears regularly.
Can I Play in Your Online Casino?
Rules can change at any time. You have to be 18 or older. At the time of this writing, residents of Bulgaria, Curacao, Cyprus, Estonia, France, Hong Kong, Israel, Netherlands Antilles, Spain, and the USA are not allowed. The casino does ask that you check your country/state/local laws before you register with XPokies Casino.
Can I Use Bitcoin?
Bitcoin is an accepted deposit method, and you can use it for withdrawals too. If you don't have Bitcoin, your other options are credit card, Interac, Neosurf, Neteller, and Skrill.
When you deposit funds, make sure you use a method you're okay with for withdrawals. The casino uses the same method you used for deposits as your withdrawal method. You can request to change that, but the casino doesn't have to honor your request.
Can I Keep My Winnings From a No Deposit or Free Spins Bonus?
If you win money using a free spins or no deposit bonus, you're only allowed to win $50 AUD. You forfeit anything in excess of that. Before you can cash out your winnings from free spins, you must meet the wagering requirement of 45x. If you do win money with a no deposit bonus and want to cash out, a bank transfer is not an allowable withdrawal option.
How Much Can I Withdraw?
There is a weekly limit of $2,500 AUD. If you want to withdraw more than that, you must be a VIP player and receive special permission from the VIP manager.
Before you can withdraw, the casino must have certain forms on file. They include, but are not limited to, a photocopy of a government-issued photo ID, a copy of a recent utility bill, a photocopy of the front and back of the credit card you used to make your deposit, and the credit card authorization form. Send those documents to finance@xpokies.com. If the casino finds anything missing or invalid, they will delete your account and confiscate your winnings.
How to Reach the Support Desk
If you still have questions, contact XPokies support by emailing support@xpokies.com. It may take a day to get back to you. The faster way to reach the help desk is by clicking the blue chat bubble. You'll be connected with the next available representative. Ask your questions and get immediate answers.
